FAQ & Refund Policy

Digital Products

Are digital products refundable?

Because Office Goblin digital products are delivered electronically and may be accessed immediately after purchase, digital products are generally non-refundable once purchased and accessed or downloaded.

However, we want you to receive what you paid for. If there is a problem with your purchase, please contact us at info@theofficegoblin.com and we will work with you to resolve it.

When Refunds Apply

When might a refund be considered?

Refunds or other resolutions may be considered when:

• You were charged more than once for the same product.
• You purchased the wrong product and contact us promptly before accessing or downloading it.
• The file is defective, corrupted, or cannot reasonably be accessed or downloaded and we are unable to resolve the problem.
• The product materially differs from its description at the time of purchase.
• There is a significant error in the product that materially affects its intended use.
• A refund is otherwise required by applicable law.

Where appropriate, we may provide a corrected or updated version of a product instead of a refund, particularly where an error can be reasonably corrected.

Not What You Expected

If you're unhappy with your purchase

If you feel the product did not meet your expectations, please contact us. We will review the circumstances and determine an appropriate resolution. A refund is not automatically guaranteed simply because a customer does not like the product or finds it unsuitable for their particular needs.

Getting Help

How to request help

Please email info@theofficegoblin.com with:

• Your name
• The product purchased
• The email address used for the purchase
• Your order information, if available
• A brief description of the problem

Please contact us as soon as reasonably possible after discovering an issue so that we have an opportunity to investigate and resolve it.